Reasons for outages

We're committed to providing you with a safe and reliable electricity supply.

We are constantly investing in the network to upgrade and improve our electricity supply. This involves regularly carrying out maintenance to prevent any damage to our electricity cables, lines and equipment. For example, it may be essential to repair a damaged cable in your area. For our engineers to carry out this work safely, we may have to turn off the power in the area.

If we need to switch off your power, we will give you as much notice as possible, unless it’s an emergency situation. We will send you a letter 12 days before we carry out the work to notify you. We will also send you a text message, 12 days before and also the day before the planned outage.

Possible Reasons

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Reasons for outages

Possible Reasons

Overhead tree cutting

Diversion of cable

Maintenance of Substation

Cable installation works

Cable Network Refurbishment

Disconnection for Safety

Diversion of Overhead lines

Isolation of Customer Equipment

Maintenance of Overhead Networks

Overhead Inspection

Overhead LCNF T2

Overhead Network Innovation

Overhead Network Refurbishment

Overhead Network Upgrade

Repair to Cable Network

Repair to Overhead Networks

Substation Installation Works

Underground Inspection

Underground LCNF T2

Underground Network Innovation

Information and advice

Planned interruptions

Vulnerable customers

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