Network Refurbishment

Our programmes for refurbishment are essential to keep our cable network in good condition. This not only helps to improve the safety of our network, but also reduces our environmental impact and unplanned power cuts. Additionally, refurbishment plays a key role in improving our network's performance, allowing us to provide our customers with faster and more reliable service. 

We are committed to investing in the ongoing refurbishment of our cable network to ensure that it continues to meet the needs of our customers and communities for years to come.

In the event of a power cut, it's important to be prepared. Take a moment to watch our videos on how to get ready for a power cut below, and if you need additional assistance, please reach out to our vulnerable customer service team using the link provided below. 

You can also refer to the details on your letter and call the local office should you require further information. Thank you for your understanding, we are committed to minimising these disturbances as much as possible.

Timing

Whilst we always endeavour to carry out our work with the minimum amount of inconvenience to our customers, there will be times where we have no choice but to interrupt the electricity supply. Even in these cases, we try to opt for the times that are best for the majority of our customers, but because of our extensive rolling work program, this is not always possible.

What can you do?