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Who to contact

Please don't assume that we know you have no power.

Please ring us as soon as possible. If we already know about the problem, we should be able to tell you when we expect your electricity to be restored.

Emergency

Power cut? Call 105

You can call us on

0800 6783 105 or 105

24/7 updates

Follow us on Twitter

@GridCustomersUK

Text phone users can dial 18001 before any of the numbers above to use Text Relay to access the service

General Enquiries

Call us on 0800 096 3080

Find us on Facebook

@GridCustomersUK

WhatsApp

You can contact us on Whatsapp, save National Grid Electricity Distribution as a contact.

Web Chat

Our advisers are available at any time through the website chat.

If you'd prefer to write to us...

Simply choose the correct form from the list below

General enquiriesComplaintsFeedback and ComplimentsSign language interpretationWork near overhead lines

Who to contact

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Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm