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What to do during a power cut

In the event of a power cut we work hard to restore the supply to your area as quickly as possible. However, to ensure your safety and minimise disruption, we advise you to take the following actions:

Keep your freezer closed. Depending on the type, they could remain cold if unopened for up to 12 hours. You may also be able to claim for spoilt freezer contents on your home insurance.

Protect all sensitive and valuable electrical equipment with a surger protector. A surger protector guards against damage caused by sudden electrical surges that can happen during a power cut.

Keep in contact with neighbours if gas supplies to appliances are unavailable. They may be able to help you by providing gas for cooking and making warm drinks etc.

Check on vulnerable neighbours (if possible) to ensure they are warm, any medical equipment is working, and they have sufficient food and drink supplies.

Use our 24/7 Contact Centre to inform us of any difficulties you, your family, or neighbours may be having. Arrangements can be made with the British Red Cross to provide help to vulnerable people.

If you are suffering from serious health problems, please call the NHS Direct Helpline on 111. In an emergency, please contact your local hospital.

Call us

You can call us on 105 or 0800 6783 105 to report a power cut or contact us for information and advice. Save these numbers into your mobile phone and keep them safe somewhere.

Be prepared for power cuts

A useful information leaflet with help and advice for what to do in the event of a power cut.

Be prepared for power cuts

Homeowner information

  • Homeowner information leaflet

    Homeowner information leaflet

    pdf / 3.38 MB

    In the event of an unscheduled power cut, we aim to keep you informed and offer help and advice. This booklet aims to ensure your safety and help you to prepare and plan ahead of any possible power cut or emergency.

    • Checking your supply

    Further information

  • Response to a major incident

    Response to a major incident

    pdf / 0.53 MB

    More information about how we plan for and respond, meeting the needs of those who may be vulnerable during unplanned major incidents.

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    Emergency information 24/7
    For power cuts and emergencies call 0800 6783 105 or 105
    For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm