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Information & advice

In this section you'll find information on preparing for power cuts, what to do in the event of a power cut and who to contact. Our leaflets and videos will help you to ensure you're safe and prepared.

 

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Being prepared for a power cut

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What to do during a power cut

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Who to contact during a power cut

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We're here to help...

Please contact us or visit our Priority Services section for more information and to join our Priority Services Register.

0800 096 3080

nged.priorityservices@nationalgrid.co.uk

If you are hard of hearing or deaf, you can call these numbers by using the 18001 prefix. This informs the telephone system that a call is being made from a telephone and a Text Relay Operator will join the line.

Why is my power off?

Find out more information on why we have had to interrupt your power supply. 

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Extra support

We have additional resources if you, or someone in your household needs additional support during a power cut.

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Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm