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Information & advice

In this section you'll find information on preparing for power cuts, what to do in the event of a power cut and who to contact. Our leaflets and videos will help you to ensure you're safe and prepared.


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Being prepared for a power cut

What to do during a power cut

Who to contact during a power cut

We're here to help...

Please contact us or visit our Priority Services section for more information and to join our Priority Services Register.

0800 096 3080

If you are hard of hearing or deaf, you can call these numbers by using the 18001 prefix. This informs the telephone system that a call is being made from a telephone and a Text Relay Operator will join the line.