Sometimes power cuts can happen for reasons beyond our control.

We know this can be particularly worrying if you rely on electricity for medical equipment or if you are elderly, very ill or disabled. 

Anyone self-isolating, as a result of the coronavirus outbreak, should contact us in the event of a power cut and tell us the situation, even if they are not on the register. They can also contact us via the website. We will then do our very best to help these customers during a power cut.