Temporary Disconnection of Customers Supply Request

In some cases, customers may request to have their equipment isolated from the shared network due to safety or maintenance. This requires physical separation of the equipment from other network devices, resulting in a power supply interruption. 

We understand that disruptions can be frustrating, which is why we strive to work closely with the requesting customers to minimise the time required and reduce any disruptions to the wider network.

In the event of a power cut, it's important to be prepared. Take a moment to watch our videos on how to get ready for a power cut below, and if you need additional assistance, please reach out to our vulnerable customer service team using the link provided below. 

You can also refer to the details on your letter and call the local office should you require further information. Thank you for your understanding, we are committed to minimising these disturbances as much as possible.

Timing

Whilst we always endeavour to carry out our work with the minimum amount of inconvenience to our customers, there will be times where we have no choice but to interrupt the electricity supply. Even in these cases, we try to opt for the times that are best for the majority of our customers, but because of our extensive rolling work program, this is not always possible.

What can you do?