New underground network

When a new power supply is needed, temporary power outages may be required to enable the new connection. Every year, we construct new electrical network to supply over 40,000 new premises throughout NGED. These connection types can range from residential developments, retail and industrial units, and power generation facilities.

To provide excellent customer service, we must make sure that customers who want a connection, find the process as straightforward as possible. 

In the period 2023 to 2028 the drive is to transform the energy sector; and achieve net zero. This includes significant changes to connect the major volumes of electric vehicles and heat pumps. Government figures forecast targets of 600,000 heat pump connections per year in the UK by the end of RIIO-ED2. 

In the event of a power cut, it's important to be prepared. Take a moment to watch our videos on how to get ready for a power cut below, and if you need additional assistance, please reach out to our vulnerable customer service team using the link provided below. 

You can also refer to the details on your letter and call the local office should you require further information. Thank you for your understanding, we are committed to minimising these disturbances as much as possible.

Timing

Whilst we always endeavour to carry out our work with the minimum amount of inconvenience to our customers, there will be times where we have no choice but to interrupt the electricity supply. Even in these cases, we try to opt for the times that are best for the majority of our customers, but because of our extensive rolling work program, this is not always possible.

What can you do?