Diversion Works

Diversions activity is mainly driven by customer’s requirements, such as roadworks, events, or emergencies. This involves careful consideration of the location and timing of the diversion, as well as identifying all the stakeholders who may be impacted. We understand that disruptions can be inconvenient and frustrating, but we strive to communicate clearly and effectively with everyone involved. If you have not been spoken to then this work will not affect you directly, other than the power being off.

We're committed to making a positive impact on the environment and our community. One of our key initiatives involves undergrounding, insulating, or diverting overhead lines that cross areas of outstanding natural beauty and school play areas.

In the event of a power cut, it's important to be prepared. Take a moment to watch our videos on how to get ready for a power cut below, and if you need additional assistance, please reach out to our vulnerable customer service team using the link provided below. 

You can also refer to the details on your letter and call the local office should you require further information. Thank you for your understanding, we are committed to minimising these disturbances as much as possible.

Timing

Whilst we always endeavour to carry out our work with the minimum amount of inconvenience to our customers, there will be times where we have no choice but to interrupt the electricity supply. Even in these cases, we try to opt for the times that are best for the majority of our customers, but because of our extensive rolling work program, this is not always possible.

What can you do?