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Planned outages

We carry out essential work on the power network that brings electricity to your home - maintaining equipment and connecting new supplies. To keep everyone safe and ensure reliable power for years to come, we temporarily pause electricity supplies during this important work.

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Whilst we always endeavour to carry out our work with the minimum amount of inconvenience to our customers, there will be times when we have no choice but to interrupt the electricity supply. Even in these cases we try to opt for the times which are best for the majority of our customers, but because of our extensive rolling work programme, this is not always possible.

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Information and advice

In this section you'll find information on preparing for power cuts, what to do in the event of a power cut and who to contact. 

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Why is my power off?

Find out more information on why we have had to interrupt your power supply. 

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Extra support

We have additional resources if you, or someone in your household needs additional support during a power cut.

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Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm